TOOP HOME FAQs FOR TENANTS

How do I log in?

You can easily find your way to login here: home.toop.com.au.

What are my log in details?

Please use the primary email address we communicate with you on. It will be the same email address where you receive all communications from your property manager. If you are unsure, please chat with our team.

Do I lodge maintenance requests here?

Yes, all maintenance is logged through TOOP HOME. The smarts built into TOOP HOME will even help triage maintenance requests and give you advice regarding safety and dangerous situations.

Can I see the status of my maintenance requests?

You will be able to see the status of all current requests and be able to view completed requests.

What is Wellness At Home?

Our trainer takes you through workout videos you can do in the comfort and privacy of your own home, without need for equipment. We also have content for the kids – story time sessions and make at home crafts like cloud dough and puffy paint.

Where is my data stored?

Toop&Toop has a detailed Privacy Policy available on our website. Please click here for more information.

Is my information secure?

Protecting your personal information is very important to us. Your information is encrypted and secure as per industry standards. We review our information collection, storage and processing practices as part of our risk mitigation practice to prevent unauthorised access, in line with privacy and security laws of Australia.

Is this platform secure?

We use encryption methods to protect your data while in storage and in transit.