TOOP HOME FAQ's for Landlords

TOOP+TOOP landlords have a complete overview of everything that is happening with their rental property, live 24/7.

How do I log in?

You can easily find your way to login here:

What are my log in details?

Please use the primary email address we communicate with you on. It will be the same email address where you receive all communications from your property manager. If you are unsure, please chat with our team.

What information can I see?

You will see a range of information including maintenance, upcoming inspections, rental payments, expenses, your property managers details, key dates and important documents.

When will my financial data be updated, for example, when will I see if a tenant has paid their rent?

You can see your financial data in TOOP HOME as soon as a transaction is processed. No more waiting until the end of the month!

Can I see my properties maintenance within this platform?

Yes you can! You can easily navigate to the jobs board on your home page or alternatively you can go into the Request Overview page.

Can I see when tenants rent is paid to?

You can see where your tenants have paid up to via the transactions panel and on the informational panel about your investment property.

Where can I see my statements?

You can easily navigate to the documents board as you scroll down your home page. You will see all your valuable documents and statements here.


Will I still receive mid month and end of month statements?

Absolutely. You will still receive your statements via email. Your statements will also appear in your TOOP HOME platform.

Where is my data stored?

TOOP+TOOP has a detailed Privacy Policy available on our website. Please click here for more information.

Is my information secure?

Protecting your personal information is very important to us. Your information is encrypted and secure as per industry standards. We review our information collection, storage and processing practices as part of our risk mitigation practice to prevent unauthorised access, in line with privacy and security laws of Australia.

Is this platform secure?

We use encryption methods to protect your data while in storage and in transit.

Or if you would like to know more about becoming a Landlord with TOOP+TOOP, please click here.